Why is my Invoice not synced in Link4?

Why is my Invoice not synced in Link4?

You may notice that a particular invoice is not showing in your Link4 account, Invoices Page even though it has been successfully created in your ERP system (e.g. NetSuite)

Info
Invoices with future-dated issue dates (i.e., a date later than today) are not immediately fetched or validated by LHDN. As a result, such transactions will not be listed in Link4 until the actual issue date arrives.

Example:

In the case of an Invoice where the invoice was created with a future date in NetSuite. Because of this:

  • The invoice will not be shown in Link4 immediately.

  • It will automatically be fetched and processed on the actual invoice date.

This behaviour is by design to prevent users from facing unnecessary Invalid errors from LHDN during e-invoicing.

Idea
If you require to process that transaction immediately, please update the Date to the current date.

If you have further questions/concerns, please submit a ticket and we are here to support you (ensure you select "Link4 Malaysia" for the department field).

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