General
How to send an e-invoice to send to your customer?
Before creating an invoice to send to your customer via the Peppol Network, please make sure you have synced your contacts in Link4 and have the required customers enabled under the e-invoicing Ready section of the "My Network" page. To sync your ...
How to submit a ticket and request support?
If you come across any questions or require assistance with e-invoicing via Link4, you can submit a ticket directly through your Link4 account. Once you submit a ticket, our team will be in touch with you shortly. (Please ensure you enter a valid ...
How To Update Your Password?
To reset your password, click on the logo icon the on top-right hand corner and select the My Profile page. On the My Profile page under the Personal section, enter your Current Password and click on the Save Changes button after you have re-typed ...
How to update your Bank Account Number? (NZ Users)
You can update the Bank Details required by your customers when sending your invoices. Please note that the details saved in your Link4 Settings will be sent to your customers along with your eInvoices. The New Zealand bank account number format A ...
How to connect your Accounting Software with Link4? (NZ Users)
Step 1 Log in via our website. Step 2 - Select your Accounting Software and follow the prompts. Please note that you will be required to log into your accounting software and authorise Link4 connection. Once connected, you can go to the "My Network" ...
How to Update Your Profile Details? (NZ Users)
Login to your Link4 account via our Home Page. Please click on the Company logo and go to "My Profile". You can update your details in the "My Details" section as shown below. Once you have made the required changes, please scroll down and click on ...
How to send an eInvoice through Link4 using Xero?
Once you have successfully connected your Link4 account with Xero, you can start sending eInvoices to your customers by creating the invoices as you normally do in Xero. Before sending eInvoices, there are a few points to remember : Make sure that ...
How to download a PDF invoice in Link4?
You will receive an email notification when you have received a new invoice PDF to be downloaded in Link4. Log in to your Link4 account via our Home Page. Go to the "Purchases" page to find the invoice(s) waiting to be downloaded and click on the PDF ...
How Do I Invite my Suppliers to use Link4?
To invite your suppliers to use Link4, you need to ensure that they are correctly categorised as a supplier in Xero. Step 1 Login into your Xero account, navigate to the "Contacts" menu, and click on "Suppliers." Step 2 Verify that the chosen contact ...
How to Send an eInvoice through Link4 using Xero? (NZ Users)
Once you have successfully connected your Link4 account with Xero, you can start sending eInvoices to your customers by creating the invoices as you normally do in Xero. Before sending eInvoices, there are a few points to remember : Make sure that ...
How to Disable a particular Supplier from sending you eInvoices ? (NZ users)
To disable a Supplier from sending you eInvoices, please go to the "My Network" page in Link4 and in the eInvoicing Ready section, click on the "Disable" button for the particular Supplier. When a Supplier which you have disabled from Link4 sends you ...
How to add Multi-factor Authentication to Log In?
Activating the two factor authentication will provide an additional level of protection to your Link4 account. In order to activate two-factor authentication, please click on the Company Logo and select "My Profile". In the "My Profile" page, scroll ...
How to disconnect your Cloud Accounting Software?
If you require to disconnect your cloud accounting software from Link4, you can do this through the "Settings" page. In the Settings page, go to the "Integrations" section and click on "Disconnect Software" button. Need further help? Email us at ...
How to connect your Accounting Software with Link4?
Step 1 Log in via our website. Step 2 - Select your Accounting Software and follow the prompts. Please note that you will be required to log into your accounting software and authorise Link4 connection. Once connected, you can go to "My Network" ...
How to add the Business Number (ABN) of your Customers and Suppliers?
If your Customer/Supplier is not on the eInvoicing Network, you can add the ABN and then invite them to join the Network via Link4. Go to "My Network" page, search the particular organisation and under the "Invite to eInvoicing" section, you will see ...
How to add users to help manage your eInvoice transactions?
With an upgraded plan, you can add multiple users to help you in managing the eInvoices! Click on the logo on the top-right hand corner to select "My Profile" from the dropdown menu, go to the "My Users" tab and click on the "Add New User" button. ...
Invite and Enable your Suppliers to send you eInvoices (NZ users)
You can invite your Suppliers to join the Network by going to the "Invite to eInvoicing" section on "My Network" page in Link4 and click on the "Invite to PEPPOL" button (clicking on this button will send an invitation to your Supplier via email). If ...
How to upload your list of Suppliers? (NZ users)
Link4 makes it easier for you to add your Suppliers and begin trading with them. Just download the template Excel file, enter your supplier details, and upload them in a single file. Step 1 Log in to your Link4 account via our home page. Step 2 Click ...
How to synchronise your contacts to Link4?
Link4 made it easier for you to identify your Suppliers and Customers who are on the eInvoicing Network Step 1 Log in to your Link4 account. Step 2 From your Dashboard, click on My Network. Step 3 Click on the "Synchronise Contacts" button. Step 4 If ...
How to obtain the updated invoice in Link4?
If you have made any changes to an invoice in your Xero, QBO or MYOB Account Right or MYOB Essentials after it was saved, you can obtain the updated invoice in Link4 and then send the corrected invoice to your Customer. You can identify the invoice ...
How to add the Business Number (NZBN) of your Customers and Suppliers?
If your Customer/Supplier is not on the eInvoicing Network, you can add the NZBN and then invite them to join the Network via Link4. Go to the "My Network" page and under the "Invite to eInvoicing" section you will see if an NZBN needs to be updated. ...
How to customise/edit the email invitation?
If your Customer/Supplier is not on the eInvoicing Network (Peppol), you can Invite them via email asking them to join the Network. Please see the below steps on how you can customise the email invitation messages. First go to Settings and in the ...
How to add the Business Number (ABN) of your Customers and Suppliers?
If your Customer/Supplier is not on the eInvoicing Network, you can add the ABN and then invite them to join the Network via Link4. Go to the "My Network" page and under the "Invite to eInvoicing" section you will see if the ABN needs to be updated. ...
Invite and Enable your Suppliers to send you eInvoices
You can invite your Suppliers to join the Network by going to the "Invite to eInvoicing" section on "My Network" page in Link4 and click on the "Invite to PEPPOL" button. (clicking on this button will send an invitation to your Supplier via email) If ...
How to add users to help manage your eInvoice transactions?
With your custom plan, you can add multiple users! Click on the logo on the top-right hand corner and select "My Profile" from the dropdown menu. Go to the "My Users" tab and click on the "Add New User" button. Step 1- Fill in the name, email address ...
How to upload your list of Suppliers?
Link4 made it easier for you to add your Suppliers. Just download the template Excel file, add your suppliers, and upload them in a single file. Step 1 Log in to your Link4 account. Step 2 From your Dashboard, click on My Network and go to the ...
How to disable a Supplier from sending you eInvoices?
In order to stop eInvoices from been delivered in to your Accounting System from a supplier, please go to your "My Network" page in Link4 and select the "Suppliers" tab. Click on the "Disable" button as shown below to stop the invoice delivery from ...
How to Enable/Disable receiving eInvoices from Suppliers via Link4 ?
To enable receiving eInvoices via Link4 from your Suppliers, please go to Settings and under "eInvoicing" page, toggle the setting to the right side for "Receive purchases from suppliers". Once you have enabled or disabled the feature, click on the ...
How to Enable/Disable sending eInvoices to Customers via Link4 ?
To enable sending eInvoices via Link4 to your Customers, please go to Settings and under "eInvoicing" page, toggle the setting to the right side for "Send invoices to your Customers". Once you have enabled or disabled the feature as required, click ...
Adding Multi-factor Authentication to Log in
Activating the two factor authentication will provide an additional level of protection to your Link4 account. How to activate Multi-factor Authentication to Log in? In order to activate multi-factor authentication, click on 'Logo' then 'My Profile' ...
How to connect to your Accounting Software
Step 1 - Log in to our website. Step 2 - From your Link4 Dashboard, click on the Click here to proceed link to go to the Accounting Software selection page. Step 3 - Select your Accounting Software and follow the prompts. Please note that you will be ...
Link4 User Onboarding
Signing Up with Link4 To start, go to the LinkFor website & click on the Sign Up button. The LinkFor sign-up process involves 4 steps. Step 1 Create an account. Fill in the form with your company details and click Continue. Step 2 Activate your ...
Why do you need to access all this data in Xero?
In the 2nd step of the signup process, after logging into your Xero, you'll be asked to "Allow Access" to Link4. Please be advised that: Organisation Settings. We don't have the ability to make changes in any of your organisation settings. This ...
How Link4 delivers Invoices into MYOB Essentials
How Link4 delivers Invoices into MYOB Essentials To view the invoices from your supplier/s in Link4, go to the "Purchases" page. Purchase invoice delivery into your accounting software varies depending on your "Purchase Invoice Review" setting. ...
How Link4 delivers Invoices into MYOB AccountRight
How Link4 delivers Invoices into MYOB AccountRight To view the invoices from your supplier/s in Link4, go to the "My Purchases" page. Purchase invoice delivery into your accounting software varies depending on your "Purchase Invoice Review" setting. ...
How to disconnect your Cloud Accounting Software
To disconnect your cloud account is quick and easy, after you are already logged in, you can select "Settings" option, then "Integrations", click on "Disconnect Software" and confirm the disconnection.
[QuickBooks ]Credit Notes in Link4
[ QuickBooks ]Credit Notes in Link4 Credit Notes for QuickBooks in Link4 can be processed as follow: 1. Click on the in your Link4 application to access the credit notes. All of your credit notes will be listed in this page 2. Click on the to verify ...
[MYOB AccountRight] If the Company File box is blank
[MYOB AccountRight] If the Company File box is blank If the "Company File" box is blank, check if the following requirements are satisfied: You are using MYOB AccountRight (Standard, Plus or Premier), not other MYOB products such as Essentials or ...
Can I Send Invoices to Customers not in Link4?
Can I Send Invoices to Customers not in Link4? Yes. You can send all your invoices even when your customers are not connected to Link4 or to any cloud accounting software. Link4 will send your invoices as PDF attachment. Moreover, there is no need to ...
How Do I Deactivate or Cancel My Account?
How Do I Deactivate or Cancel My Account? You can cancel your account at any time. Just send an email to support@link4.com.au with your email address and our team will be happy to help you with deactivating your account.
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