How to submit a ticket and request support?
If you come across any questions or require assistance with e-invoicing via Link4, you can submit a ticket directly through your Link4 account. Once you submit a ticket, our team will be in touch with you shortly. (Please ensure you enter a valid email address)
You can also connect with us via the live chat option available on our website and your Link4 account - our support heroes are ready to assist you.
Please feel free to explore our help desk - our knowledge base may have the resources you need.
How to join our self service portal?
Go to https://desk.link4.co/portal/en/signup, fill the form and simply click on the Sign Up button as shown below.
Please accept the invitation sent to the provided email.
Set a password and click on the Register button.
Once you have registered, you can view the progress of your support request through the Customer Self Service Portal.
Related Articles
How Do I Deactivate or Cancel My Subscription?
We’re sorry to see you exit from eInvoicing — is there anything we can help you with before you go? If you’re facing challenges or considering alternatives, our team would be happy to discuss possible solutions or improvements that might better fit ...How to Send a Purchase Order (PO) with Your eInvoice in Link4?
QuickBooks Online (QBO) does not have a dedicated field for Purchase Orders (POs). To ensure your PO is sent along with your eInvoice, Link4 provides a simple alternative: Steps to Include Your PO Navigate to the Invoices section in Link4 and under ...How to add users to help manage your eInvoice transactions?
With your custom plan, you can add multiple users! Click on the logo on the top-right hand corner and select "My Profile" from the dropdown menu. Go to the "My Users" tab and click on the "Add New User" button. Step 1- Fill in the name, email address ...Invite and Enable your Suppliers to send you eInvoices
eInvoices are delivered based on the ABN - Make sure you your trading partner's ABNs updated in your accounting software and have them synced via Link4. If your supplier's on the eInvoicing Network (Peppol), they'll be listed under the eInvoicing ...How To Update Your Password?
To reset your password, click on the logo icon the on top-right hand corner and select the My Profile page. On the My Profile page under the Personal section, enter your Current Password and click on the Save Changes button after you have re-typed ...