How to submit a ticket and request support?
If you come across any questions or require assistance with e-invoicing via Link4, you can submit a ticket directly through your Link4 account. Once you submit a ticket, our team will be in touch with you shortly. (Please ensure you enter a valid email address)
You can also connect with us via the live chat option available on our website and your Link4 account - our support heroes are ready to assist you.
Please feel free to explore our help desk - our knowledge base may have the resources you need.

How to join our self service portal?
Please accept the invitation sent to the provided email.
Set a password and click on the Register button.
Once you have registered, you can view the progress of your support request through the Customer Self Service Portal.
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