If you require to send e-invoices via Link4, firstly, please have the below setting enabled.
Before you create e-invoices in your accounting software, please make sure your required customers are toggled on via the My Network page in your Link4 account to ensure automatic flow of your transactions.
If you don't see the contacts on the My Network page in your Link4 account, please click on the Synchronise Contacts button to update the details as saved in your accounting software.
Once the contacts are synced, and if the email and UEN details were not updated in your accounting software, the customer will be listed under the Invite to e-invoicing section.
You can directly update the details via Link4 by clicking on the edit button as shown below.
E-invoices are delivered based on UENs, please make sure to have the UEN of your customer updated.
Please submit a ticket to request further support.